You can find details of the key in-depth review projects that have been completed by our involved customers. 

Consumer standards

• Home consumer standard
• Neighbourhood and community standard
• Consumer standard report - tenancy standard
• Consumer standard report - tenant involvement and empowerment standard

Complaints

• Complaint policy report
• Complaints website information

Policy

• Compensation and claims policy
• Complaints, compliments and feedback policy
• Unacceptable behaviour policy
• ASB and hate crime policy report
• Asbestos management policy report
• Fire safety policy report
• Property compliance policy report
• Investment and maintenance policy report

Customer experience

• New Neighbourhood Operating Model
• High rise living/concierge
• Rent first
• Voids paint proposal
• First point of contact resolution/failure demand
• Thirteen’s strategic priorities
• Tees Valley Caretaker Service
• Thirteen’s Touchpoints
• Operation clean sweep report
• Development strategy report