August bank holiday operating times [Archived]

Managing your account through My Thirteen

You can check your account or make a payment by visiting www.mythirteen.co.uk to do this easily whenever you want, from wherever you are.

Calls to our touchpoint service centre

Our touchpoint service centre is open for calls to 0300 111 1000:

• Saturday 27 August, 9am to 3pm
• Sunday 28 August, closed
• Monday 29 August, closed (bank holiday)
• Tuesday 30 August, 8am to 7pm

Remember we may be busier than usual on Tuesday 30 August when we reopen at 8am.  If your call is not an emergency, why not call later in the week when lines may not be as busy.

Our touchpoint stores

Our Stockton touchpoint store opening hours over the bank holiday are:

• Saturday 27 August, 9:30am to 2:30pm
• Sunday 28 August, closed
• Monday 29 August, closed (bank holiday)
• Tuesday 30 August, 9am to 5pm

Our Hull touchpoint store opening hours over the bank holiday are:

• Saturday 27 August, 9:30am to 2:30pm
• Sunday 28 August, closed
• Monday 29 August, closed (bank holiday)
• Tuesday 30 August, 9:30am to 2:30pm

Emergency repairs

If you need an emergency repair, please call us on 0300 111 1000. If it’s over the bank holiday weekend don’t worry, you’ll get through to a colleague from our out of hours team.

Don’t forget you can book a routine repair through My Thirteen too.

Homecall/personal alarms

If you have an emergency, please activate your alarm as you would at any other time to speak to a member of our Homecall team, or you can call the team direct on 01642 549510.

Have a happy bank holiday from everyone at Thirteen