Bank holiday operating times [Archived]

As we approach the bank holiday, we wanted to give you the full details of our opening times over the long weekend.

23 Aug 2024

Managing your account through My Thirteen

You can check your account or make a payment by visiting www.mythirteen.co.uk to do this easily whenever you want, from wherever you are.

Calls to our customer service centre

Our customer service centre is open for calls to 0300 111 1000:

Saturday 24 August, 9am to 3pm

Sunday 25 August, closed

Monday 26 August, closed (bank holiday)

Tuesday 27 August, 8am to 7pm

Remember we may be busier than usual on Tuesday 27 August when we reopen at 8am.  If your call is not an emergency, why not call later in the week when lines may not be as busy.

Our stores

Our Stockton store opening hours over the bank holiday are:

Saturday 24 August, 9:30am to 2:30pm

Sunday 25 August, closed

Monday 26 August, closed (bank holiday)

Tuesday 27 August, 9am to 5pm

Our Middlesbrough store opening hours over the bank holiday are:

Saturday 24 August, 9:30am to 2:30pm

Sunday 25 August, closed

Monday 26 August, closed (bank holiday)

Tuesday 27 August, 9:30am to 2:30pm

Our Hull store opening hours over the bank holiday are:

Saturday 24 August, 9:30am to 2:30pm

Sunday 25 August, closed

Monday 26 August, closed (bank holiday)

Tuesday 27 August, 9:30am to 2:30pm

Emergency repairs

If you need an emergency repair, please call us on 0300 111 1000. If it’s over the bank holiday weekend don’t worry, you’ll get through to a colleague from our out of hours team.

Don’t forget you can book a routine repair through My Thirteen too.