Resolved: issues with our phonelines [Archived]

We have resolved the earlier issue with our systems and phonelines.

Our phonelines remain busy, but we are doing our best to get back to everyone.  

Thank you for your patience. 

If you need to contact us for an emergency, we are here 24 hours a day, 7 days a week.

If your call is not an emergency you might find it quicker to:

• Use My Thirteen to book non-emergency repairs

• Contact us by email and we will reply within 48 hours: customerservices@thirteengroup.co.uk

• Fill out our online contact form

• Send us a message on Facebook Messenger

• Pop in to see us in store

• Contact us later in the week if your situation is not an emergency

Thank you for your patience.