Q1 Tenant Satisfaction Measures [Archived]

Feedback from our customers is important to everyone at Thirteen. We need to understand what is going well and what isn’t, so that we can change things for the better.

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25 Jul 2023

We have been talking to lots of our customers and asking for feedback on our performance and we’re happy to be one of the first Housing Associations to publish our Tenant Satisfaction Measures.

You can view our latest Tenant Satisfaction Measures for Q1 2023 (April to June) below to see how we are performing. Visit Tenant Satisfaction Measures for further details.

76.9%

Overall Satisfaction

79.0%

Satisfied with repairs service

74.4%

Satisfied with the time taken to compete your latest repair

76.3%

Satisfied with how well your home is maintained

81.3%

Satisfied your home is a safe place to lie

66.3%

Satisfied we listen to your views and act upon them

73.5%

Satisfied we keep you informed on things that matter

82.5%

Satisfied we treat you fairly and with respect

32.6%

Satisfied with our approach to complaints

77.7%

Satisfied we keep our communal areas clean and well maintained

64.1%

Satisfied we make a positive contribution to your neighbourhood

57.1%

Satisfied with how we handle anti-social behaviour