Brand-new customer store opens in Hartlepool

The store in Hartlepool is Thirteen’s fourth customer store to open, creating a further three new job roles for dedicated touchpoint hosts, since the organisation has opened stores in Middlesbrough, Stockton and Hull. It follows the new ‘mobile touchpoint’ initiative, launched last year, to build on its presence within the communities it serves.

Customers can speak to members of the team to report a repair, provide feedback, discuss their tenancies, find a new home to rent or buy or receive employment support.

Head of touchpoints Adele McLaren said: “As an organisation, we are always asking for feedback from our customers so we can improve the services we deliver. Our customers have told us how much they value face-to-face interaction with our teams.

“We’ve listened to this feedback, and we’ve remained committed to finding ways that our customers and the local community can easily access ways to speak to our colleagues, because we know this positively impacts their experience as a Thirteen customer.

“Following the success of our Hartlepool pop-up store, we’re pleased to have opened our permanent store, and we’re looking forward to welcoming our customers, local organisations and the community.

“The services we provide takes on feedback from our valued involved customers and we’re delighted to have some of them with us to celebrate the opening of the new store.”

You can visit the new store Monday to Friday between 9am until 5pm and Saturday 9.30am until 2.30pm.

Anyone who is interested in getting involved, sharing views and giving us feedback to constantly help us improve our services can speak to a member of the team in store, contact us on 0300 111 100 or email us at customerservices@thirteengroup.co.uk

Find out more about Thirteen’s stores.