Thirteen achieves top regulatory ratings

We have received the rating G1/V1/C1, that confirms it meets the highest standards in governance and financial viability, while demonstrating a strong commitment to delivering quality services and safe homes for its customers.

In a first for the organisation, we have achieved a C1 grading under the consumer standards framework, which was introduced last April. This is a new standard, that we've never been tested on before, very much focussed on how we ensure customers feel safe, valued and that they listen to their feedback.

Chief executive Matt Forrest said: “Achieving G1/V1/C1 is a fantastic result and reflects the dedication of our colleagues, who work tirelessly to support our customers and communities.

“It reinforces our commitment to maintaining safe, high-quality homes while ensuring that our customers have a real voice in helping us to shape our services.”

As part of the organisation’s commitment to the consumer standards, it has taken significant steps to enhance its services and continue to invest in building safety by prioritising compliance checks and fire risk assessments, ensuring that homes are safe, while its repairs service has been strengthened and tailored to further suit its customers’ needs.

Working with partner organisations, Thirteen remains committed to tackling antisocial behaviour, creating safer, more welcoming neighbourhoods.

It has continued to grow its customer engagement opportunities, ensuring customers can influence decisions.

Matt continued: “Listening to our customers is fundamental to shape our services and make improvements. That’s why we listen and act on feedback to drive positive change. We’re very fortunate to have a group of valued involved customers, and I’d like to thank them for all of the work they do to help us improve.

“We know that achieving these results is just the beginning. We will keep listening, learning, improving and working together to deliver even better outcomes for our customers and communities.

“While we’re very proud of this achievement, and recognise the fantastic work that our colleagues do, we remain focussed on working closely with our involved customers, and partner organisations to ensure that we continue to meet the needs of our customers, now and in the future.”