Thirteen’s Hull store proves huge success with customers

The store, on Marfleet Lane, provides a central hub for existing customers, house hunters and Thirteen employees to drop in, meet and enjoy a cuppa in relaxed, informal surroundings. 

Around 60 visitors, including customers, stakeholders and partners called into the facility for its official launch, all providing extremely positive feedback.

Customers welcomed the hub’s convenient location and accessibility among local shops with many commenting on how much they liked the bright, welcoming space that allowed them to speak directly to Thirteen’s advisors.

Chair of Thirteen’s involved customer group Val Scollen said: “It was a pleasure to attend the event and speak to customers and colleagues.

“I’d also like to thank involved customer Pauline French, who took the opportunity to show us the work at a local community centre from Timebank – a group established to help members of the community support each other.

“It’s clear that everyone involved has worked tirelessly to make the project a success and it really shows that providing a great customer experience is a priority for Thirteen.”

Customer Pauline French added: “Thirteen has listened to what’s important to customers. This is a fantastic facility and I have no doubt that it will be well used and appreciated by customers, like myself.”

Colleagues are also keen to take the opportunity to listen to the views of customers and utilise Marfleet Lane as a workspace and meeting point.

One said: “I was amazed at the amount of support we had from the community at the opening.

“The enthusiasm of the customers was fantastic and it was great to see that Thirteen is meeting expectations. It has been a pleasure being a part of this journey and I really look forward to seeing future customer relationships being built here, which make a positive impact on communities.”

Executive director for customer services David Ripley added:  “We know that our customers really value the opportunity to talk to us face-to-face, that’s why we’ve opened this new high-street store, in the community where our customers live.

“We loved meeting our customers and welcoming partners and stakeholders to the event. Customer experience is so important to Thirteen. We’re dedicated to providing the services our customers want and need, so we’re really proud to be able to offer the face-to-face service our customers told us they wanted.”

Customers can pay rent, report repairs or chat about anything related to their tenancy at the Thirteen store, while others can stop by to find out more about Thirteen homes available to rent in the area.