We’re looking for customers to help shape our services

We are looking for five customers who are interested in playing an active role in customer involvement projects and becoming a stream lead.

Customer involvement streams focus on different areas of service delivery at Thirteen, giving our customers the opportunity to give feedback on the subjects that matter to them the most.

As a stream lead, you will join a group that works together to provide a customer perspective on a range of projects.

You will work closely on the customer involvement activities that are happening in your stream, give updates on progress and make sure that timescales are met.

We ask that our customer stream leads are able to commit their time to the role, as they will be asked to attend regular meetings online and in person.

Our customer involvement streams include:

• Community fund: reviewing applications from Thirteen’s community fund, which supports projects in local communities
   
• Youth Group: ensuring young people’s voices are heard when scrutinising and improving services for all customers
   
• Consumer standards: reviewing how Thirteen is performing against the standards that housing associations need to meet
   
• Performance and complaints monitoring: monitoring how our services are performing, as well as customer complaints, and making recommendations for improvements
   
• Repairs: review satisfaction, performance and benchmarking information, as well as implement and contribute to projects. 

If you are interested, we would love to hear from you!

Please complete our short form to register your interest.

You have until Sunday 2nd March 2025 and can register your interest for as many streams as you like.

For more information about our customer stream lead roles, please email customer.engagement@thirteengroup.co.uk.

Find out more about customer involvement at Thirteen.