About your tenancy

Working from home

If you’re employed by a company and you’re simply working online from home, you don't need our permission to do that. However, you need to get written permission from your housing services co-ordinator before running your own business from your home.

You can find your housing services co-ordinator to discuss your options.

Your tenancy

The tenancy agreement is a legal document containing details about the type of tenancy you have and your rights and responsibilities as a tenant. 

Also included in your tenancy agreement are details of what our responsibilities are as a landlord.

You can also find out more about these details and about your home on our welcome to Thirteen page. 

If your circumstances change, we have many housing options for you to consider. 

It’s important that you read any legal document we send to you.

We offer a number of different types of tenancy depending on your personal circumstances. This depends on whether you’re an existing tenant or a new tenant, and the type of home that you’re moving into.

You can find out about your own tenancy on My Thirteen. 

If you need any advice about your tenancy then please speak to your housing services co-ordinator or contact Customer Services.

Our tenancy policy gives more details about the way we manage tenancies. You can see the policy on our policies page

Data protection

There are a range of rules connected with how we manage your personal information and how it's kept safe. You can find out more in our data protection statement for customers.

Thinking of moving?

If you're thinking about moving from your home, we can give you advice and support about the process. 

Find out more about moving home.