Customer consultations

As part of our commitment to involve customers in our work, we ask customers to give us their views and opinions on a range of issues.

Consultations aim to:

  • improve the way we deliver our services for customers
  • agree standards for the way we provide our services
  • find out what customers think about our strategic plans.

We use a variety of methods to consult with customers, including:

  • face-to-face meetings 
  • paper questionnaires 
  • telephone surveys 
  • email, web and social media surveys.

Your Voice

We also hold customer consultations on our online platform, Your Voice. 

Your Voice allows you take part in forums, surveys and poll and is open to all customers and the wider public living in our communities. 

Find out more about Your Voice.