- Find a home
-
Customers
- Welcome to Thirteen
- Frequently Asked Questions
- My Thirteen site
- Paying rent and charges
- Report it
- Find out
- Building safety
- Advice and support
- Regeneration and communities
- Leaseholders and shared ownership
-
Services
- Housing for vulnerable and older people
- Care and support
- Homelessness support
- Employment support
- Domestic abuse support
- Mental health support
- Support for ex-offenders
- Get involved
- News
- About us
- Jobs
- Contact us
Frequently Asked Questions
We understand that you may have some questions for us. To save you time we have put together a list of our most frequently asked questions below.
Repairs
- How do I report a repair
- How do I change the date of a repairs appointment?
- I've forgotten when my appointment is, how can I find out?
- How do I find out which repairs I am responsible for in my home, and which repairs Thirteen complete?
- How do I follow up on a repair?
Housing Services
- How do I pay my rent?
- How do I find out my rent balance?
- How do I set up a direct debit?
- How do I request a refund on my rent?
Tenancy Management
- How do I report a problem with my neighbours?
- How do I report a problem with the condition of my property?
- How do I terminate my tenancy?
- How do I report a problem with my garden?
Empty Property
- How do I get an update about an empty property?
- How do I get a new bin?
- How do I report vandalism on an empty property?
- How do I find out if I am eligible for a voucher to decorate my new home?
My Thirteen
- What is My Thirteen?
- How do I attach documents in My Thirteen?
Touchpoint Stores
- Where can I speak to someone face to face?