Get involved

Why get involved?

Being an involved customer has a range of benefits. 

It doesn’t need to be a big commitment. You can get involved in as much or as little as you like. 

• you can share your feedback and let us know what is important to you, to help us deliver a great customer experience 
• you can keep up to date with what is happening at Thirteen and give your views on our upcoming plans 
• you can meet other customers in your neighbourhood, as well as the team at Thirteen 
• it is a great way to get experience and develop new skills 
• our customer involvement team can support you with training, facilities and transport where needed 

Ways to get involved

There are lots of ways you can get involved and you can choose what suits you best based on your interests and time.

This could be:

• digital involvement: getting involved online, and giving your feedback through social media or by email
• service improvement: being part of projects to shape service improvements for customers
• building safety and compliance: reviewing building safety recommendations and supporting the implementation of building safety standards
• consumer standards: reviewing how Thirteen is performing against the standards that housing associations need to meet
• performance monitoring: monitoring how our services are performing, as well as customer complaints, and making recommendations for improvements
• policy development: looking at new and updated policies to make sure they are customer friendly
• community fund: reviewing applications from Thirteen’s community fund, which supports projects in local communities. Read more about our community fund
• keeping in touch: attending customer open days, and hearing from other involved customers about the work they have been doing

Just let us know what you are interested in, and we can help with the rest.

Recent involvement activities

You can find out about some of the recent customer engagement activities in our annual reports for customers.

You can also hear more from our customers about the recent work they have been doing.

Customer involvement framework

Thirteen's customer involvement framework includes information about how we involve our customers in projects and decision making, and it supports the delivery of our strategic plan.

Read the framework document to find out more about customer involvement at Thirteen.

Our involved customers agree to follow this code of conduct.