Join our customer involvement groups

Within our customer involvement framework we have five streams of work that each have their own group:

• Repairs and Investment
• Consumer Standards
• Community Fund
• Young Persons
• Performance and Complaints Monitoring

The groups are made up of volunteers, with each one led by a stream lead who is a Thirteen customer or a member of the local community,

The groups work together to:

• give feedback on changes to our service
• decide how to spend the local area budget
• identify what needs improving in the local areas

The groups meet regularly for around 2 hours at our offices or in the local community and are used to discuss how we can provide the best customer experience possible.

Customers are also invited to attend formal sessions to support us when reviewing policies, changes to our service and exploring new contracts.

Members of the community groups are offered the opportunity to meet with our CEO annually and are often invited to conferences and training events led by external providers such as TPAS, The National Housing Federation and The Northern Housing Consortium.

You do not need to have any experience in customer involvement to join and you do you have to take part in every meeting or event.

We know it can be daunting joining a new group. The members are warm, welcoming and passionate about supporting their local community - just like you!

If you would like to get involved, please email customerengagement@thirteengroup.co.uk and we will contact you to discuss the groups in further detail.