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Services
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Leadership team
Chief Executive
Matt Forrest
Matt is our Chief Executive Officer. He joined Thirteen from Home Group, where he previously worked in a national role as executive director of operations.
Having lived and worked in the North East for nearly 30 years, the former teacher and chartered accountant has held several executive and senior roles. He brings exceptional knowledge of the sector and a wealth of experience from social housing and the private sector.
Matt has overall responsibility for ensuring Thirteen is legal, safe and compliant.
Deputy Chief Executive
Chris Smith
Chris has more than 35 years’ experience in housing, with over 20 of these at executive level. She has led a number of complex regeneration schemes in partnership with Homes England, local authorities and communities, and has helped growth the business through the development of new products and services, mergers and acquisitions.
Chris is responsible for developing and growing strategic relationships, particularly around housing partnerships, health and specialist housing. She is responsible for driving business strategy and culture within Thirteen and is lead executive for Remuneration Committee.
Executive Director of Customer Services
David Ripley
David's role is to focus on customer experience, including neighbourhood operations, repairs, investment and support services, ensuring these services meet customers’ housing and support needs and going beyond this to really delight our customers.
David is our senior lead accountable for complaint handling. It is his responsibility to assess any themes or trends to identify potential systemic issues, serious risks, or policies and procedures that require revision.
He is also responsible for our compliance with the consumer standards.
Chief Finance Officer
Jane Castor
Jane is a Fellow of the Institute of Chartered Accountants in England and Wales and has a wealth of financial, commercial and governance experience gained in the public and private sector.
Jane manages the financial affairs and financial strategy of Thirteen, leads on our legal services and procurement and governance functions, and acts as company secretary.
Executive Director of Development
Joy Whinnerah
Joy has experience leading on a wide range of projects including, large scale regeneration, joint ventures with private and public sector partners, developing specialist and supported accommodation and delivering a number of modern methods of construction build types.
Joy leads our development and strategic partnership teams, delivering our commitment to completing thousands of new homes across the North East, Yorkshire and Humber over the next five years and working to regenerate existing communities.
Chief Information and Technology Officer
Matt Cavanagh
Matt has a huge amount of broad IT and technology experience having spent his 20-year career working across multiple sectors including housebuilding, construction, retail, leisure and fashion.
Joining our leadership team in 2023, Matt spearheads our approach to delivering transformational change to our technology and digital services.