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Services
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Leadership team
Chief Executive
Matt Forrest
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Matt is our Chief Executive Officer. He joined Thirteen from Home Group, where he previously worked in a national role as executive director of operations.
Having lived and worked in the North East for nearly 30 years, the former teacher and chartered accountant has held several executive and senior roles. He brings exceptional knowledge of the sector and a wealth of experience from social housing and the private sector.
Matt has overall responsibility for ensuring Thirteen is legal, safe and compliant.
Deputy Chief Executive
Chris Smith
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Chris has more than 35 years’ experience in housing, with over 20 of these at executive level. She has led a number of complex regeneration schemes in partnership with Homes England, local authorities and communities, and has helped growth the business through the development of new products and services, mergers and acquisitions.
Chris is responsible for developing and growing strategic relationships, particularly around housing partnerships, health and specialist housing. She is responsible for driving business strategy and culture within Thirteen and is lead executive for Remuneration Committee.
Executive Director of Customer Services
David Ripley
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David's role is to focus on customer experience, including neighbourhood operations, repairs, investment and support services, ensuring these services meet customers’ housing and support needs and going beyond this to really delight our customers.
David is our senior lead accountable for complaint handling. It is his responsibility to assess any themes or trends to identify potential systemic issues, serious risks, or policies and procedures that require revision.
He is also responsible for our compliance with the consumer standards.
Interim Chief Finance Officer
Andrew McColl
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Andrew has a wealth of experience gained in the public and private sectors as well as an intricate knowledge of our financial drivers.
Andrew manages the financial affairs and financial strategy of Thirteen and leads on the relationship with our lenders. He also acts as company secretary.
Interim Executive Director of Asset, Development and Partnerships
Jane Castor
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Jane is a Fellow of the Institute of Chartered Accountants in England and Wales and has vast knowledge and experience gained from many years working in the sector.
Jane leads our asset optimisation and development teams as we continue to push forward with growing the business, delivering new homes for rent and shared ownership, and preparing for the new affordable homes programme. She provides strategic direction on developing comprehensive asset and portfolio management strategies.
Chief Information and Technology Officer
Matt Cavanagh
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Matt has a huge amount of broad IT and technology experience having spent his 20-year career working across multiple sectors including housebuilding, construction, retail, leisure and fashion.
Joining our leadership team in 2023, Matt spearheads our approach to delivering transformational change to our technology and digital services.