Mobile Touchpoint

We're hitting the road to help our customers

Mobile touchpoint van outside Thirteen's head office

We’ve launched a brand new initiative based on customer feedback, which will give our customers and the local community easier access to speak to colleagues face to face. 

The ‘mobile touchpoint’ will visit the communities we serve throughout the year, providing people with an opportunity to report repairs, provide feedback, discuss their tenancies, find a new home to rent or buy or receive employment support.  

We will be popping up throughout the year in communities which aren’t within close proximity to a Thirteen store or a local community hub. 

Where are we visiting?

April

Event Date Time Location

Parkfield Estate

Tuesday 8 April

 12 - 3pm

1 Pearson Walk Parkfield TS18 3SL
Debt Project Roadshow Monday 14 April

10am - 12pm

1.30 - 3.30pm

Sleekburn, Morpeth NE61 2ZD

Harrington Way NE63 9JP, Ashington(13.30-15.30)

Car parking at both sites
Big Clean event

Tuesday 15 April

 10.30am - 1.30pm
18 Thorndyke Avenue, Middlesbrough, TS4 3BL

Morrisons monthly community drop in

 Wednesday 30 April 9am - 1pm The Berwick Hills Centre, Ormesby Rd, Berwick Hills, Middlesbrough TS3 7RP

May

Event Date Time Location
Monthly community drop in 
Pop by and speak to us face to face 		 Wednesday 7 May 9am-1pm Norfolk Place Shops, Middlesbrough, TS3
Boroughbridge Estate Walkabout Thursday 15 May 10am-11.30am TBC

Hull Big Clean

A day of activity including litter picking, a community skip, community engagement. 

In partnership with Humberside Police, Hull City Council, Timebank and Yorkshire Wildlife Trust

 Friday 16 May 10am-2pm Marfleet Community Centre, HU9 4PX
Community safety drop in  Wednesday 21 May 9.30am-3.30pm Grove Hill Hub car park, Middlesbrough, TS4 2RP

Morrisons monthly community drop in 

Pop by and speak to us face to face 

 Wednesday 28 May 9am-1pm  Berwick Hills Centre, Middlesbrough, TS3 7RP

Will you visit my area? 

If you'd like the touchpoint van to visit your area or a local event, please contact us: