Tenant Satisfaction Measures - Quarter 1

Tenant satisfaction measures aim to hold housing providers to account for their actions and give customers greater visibility of their performance.

The results below cover the period April 2024 - June 2024 (Q1):


Tenant Satisfaction Measures (TSMs)

 Q1 Rental properties     Q1 Low cost home ownership properties
Overall satisfaction 75.3% 70.8%
Satisfied with the repairs service 79.5% N/A
Satisfied with the time taken to complete your latest repair 74.5% N/A
Satisfied with how well your home is maintained 78.7% N/A
Satisfied your home is a safe place to live 81% 88.9%
Satisfied we listen to your views and act upon them 69.4% 71.7%
Satisfied we keep you informed on things that matter 74.6% 66.7%
Satisfied we treat you fairly and with respect 79.2% 81.6%
Satisfied with our approach to complaints 38% 50%
Satisfied we keep communal areas clean and well maintained 75.2% 64.3%
Satisfied we make a positive contribution to your neighbourhood 69.8% 58.3%
Satisfied with how we handle anti-social behaviour 63.3% 56%