We’ve launched a brand new initiative based on customer feedback, which will give our customers and the local community easier access to speak to colleagues face to face. 

The ‘mobile touchpoint’ will visit the communities we serve throughout the year, providing people with an opportunity to report repairs, provide feedback, discuss their tenancies, find a new home to rent or buy or receive employment support.  

We will be popping up throughout the year in communities which aren’t within close proximity to a Thirteen store or a local community hub. 

Where are you heading to next?

• Sunderland community event - Thursday 3 October, St Barnabas Way, Sunderland, SR2 8LH, 
• Middlesbrough community event - Tuesday 22 October, Pennyman House, North Ormesby, TS3 6LB
• Yorkshire and Humberside community event - Friday 25 October
• Thornaby community event - Thursday 31 October, Victor Way, Thornaby, Stockton-on-Tees, TS17 9PA, 10am-3pm

Will you visit my area? 

If you'd like the touchpoint van to visit your area or a local event, please contact us: 

• email: customerservices@thirteengroup.co.uk
• call us on 0300 111 1000 from 8am to 7pm, Monday to Friday or 9am to 3pm, Saturday