We’ve launched a brand new initiative based on customer feedback, which will give our customers and the local community easier access to speak to colleagues face to face. 

The ‘mobile touchpoint’ will visit the communities we serve throughout the year, providing people with an opportunity to report repairs, provide feedback, discuss their tenancies, find a new home to rent or buy or receive employment support.  

We will be popping up throughout the year in communities which aren’t within close proximity to a Thirteen store or a local community hub. 

Where are you heading to next?

• Middlesbrough 10K - Sunday 1 September

We are planning visits to York, Sunderland and Northumberland over the coming weeks and months. 

Will you visit my area? 

If you'd like the touchpoint van to visit your area or a local event, please contact us: 

• email: customerservices@thirteengroup.co.uk
• call us on 0300 111 1000 from 8am to 7pm, Monday to Friday or 9am to 3pm, Saturday