Sometimes we make a decision that you may want to appeal. You are able to submit an appeal through our appeals process. 

What can I appeal? 

If you disagree with: 

• your tenancy type
• the decision to terminate their tenancy
• the decision to not grant a renewal of Fixed-Term Tenancy
• the decision not to convert a starter tenancy into an Assured Tenancy
• the decision not to grant them a new tenancy following a succession application
• the decision not to grant a mutual exchange application

you can submit an appeal to us in writing or by calling us. You can find details of how to appeal on your decision letter. 

What is the appeals process?

If you are unhappy with a decision made you should contact your housing services coordinator in the first instance to explain why they think that the decision is unreasonable.

Appeals will be considered by a relevant senior officer who has not been party to the original decision.

If you are still unsatisfied, you may be able to seek a further review via our complaints process. In such circumstances, the complaint will escalate directly to Stage 2 of Thirteen’s Complaints Process.

Make a complaint.

What are my rights to appeal?

You have the following rights concerning decisions made about your tenancy and housing application:

• all customers have the right to request general information about their tenancy review, including the facts that have been considered and the reasons for terminating their tenancy.
• the right to advice and assistance of finding alternative accommodation in the event that the tenancy ends or a decision is made to not grant a tenancy.
• the right to be notified in writing of any decision not to be registered on the scheme because of unacceptable behaviour serious enough to make them unsuitable to be a tenant.
• the right to be notified in writing of any decision not to be registered on the scheme because of immigration control, within the meaning of the Asylum and Immigration Act 1996.
• the right, on request, to be informed of a decision about any information which is being taken into account in considering whether to make an offer of accommodation.
• the right, on request, to request a review of a decision in respect of any of the above
• you will also be informed of the decision in respect of the review and the grounds for that decision. This review will be final and there are no further grounds for appeal.