Self-help videos

We’ve created some easy to follow videos to help with common problems you might come across in your home, which are often easy to fix and could prevent you booking an engineer.

Preventing damp and condensation in your home

Checking for faults with your electric meter

If you pay your electricity via direct debit, please contact Northern Powergrid to check if there is a power cut in your area. This can be done by visiting the Northern Powergrid website.

Check for faults with your boiler

Preventing a blocked toilet

If you need any of the content in these videos translating to another language, please contact us.