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  • My Thirteen
Thirteen
  • Find a home
    • Homes for rent
      • Specialist homes
      • Swap your home
    • Buy a home
      • Shared ownership
        • Staircasing
        • Selling your Shared Ownership Property
      • Right to Buy
    • Homes in development
      • Middlesbrough
        • Hillside Gardens
        • Kedward
        • Union Village
      • Stockton-on-Tees
        • Westdale
      • Hartlepool
      • Redcar and Cleveland
      • Darlington
      • Kirklees
      • Durham
      • Northumberland
      • North Yorkshire
      • Sunderland
      • Tyneside
      • Developments recently completed
  • Customers
    • Welcome to Thirteen
    • Frequently Asked Questions
    • My Thirteen site
    • Paying rent and charges
      • Help to pay the rent
      • Payment card request
      • Request a rent statement
      • Service charges
    • Report it
      • Home repairs and maintenance
        • Damp, mould, and condensation
          • Report damp and mould
        • Emergency repairs
        • Gas servicing in your home
        • Home repair responsibilities
        • Maintaining your home
          • Preventing pests in your home
        • Repair response times
        • Self-help videos
        • Customer appointments
      • Anti-social behaviour
        • Report ASB
        • Anti-social behaviour process
        • Anti-social behaviour actions
        • Hate crime
      • Flytipping
    • Find out
      • Right to rent
      • My housing services or living well co-ordinator
        • Estate walkabouts
        • Neighbourhood drop in sessions
      • Planned maintenance
        • Upcoming maintenance
        • The investment process
          • Electrical rewire
        • Personalising your home
        • Maintaining our grounds
          • Tree maintenance
      • Appeals
      • About your tenancy
        • Moving into your new home
        • Thinking of moving
      • Contents insurance
    • Building safety
      • Customer engagement strategies
      • Fire safety
        • Fire door safety inspections
        • High rise sprinkler systems
        • Home safety advice
          • E-bikes and e-scooters fire safety guidance
    • Advice and support
      • Get prepared for winter
      • Cost of living support
        • Support available to you from Thirteen
        • Support available to you from others
        • Furniture support scheme
      • Managing your money and benefits
        • Benefits calculator
        • Hardship grants search
        • Loan sharks
      • Energy advice
    • Regeneration and communities
    • Leaseholders and shared ownership
      • Leaseholder and shared owner information
      • Leasehold property alterations
  • Services
    • Housing for vulnerable and older people
      • Extra care
      • Sheltered accomodation
      • Extra care and sheltered schemes
        • Extra care and sheltered in Hartlepool
        • Extra care and sheltered in Middlesbrough
        • Extra care and sheltered in Stockton
        • Extra care and sheltered outside Teesside
        • Chinese elders housing
      • Complex needs housing
      • Home adaptations and re-housing
    • Care and support
      • Support for young people
        • Shared properties, Middlesbrough
        • Move in Move on, Middlesbrough
      • Support for families
        • Homeless families, Middlesbrough
        • Resettlement Service, Redcar
        • Young people support, Anna Court, Hartlepool
        • Young parents, School View in Durham
        • Young parents, Coney Avenue, Bishop Auckland
      • Support for tenants
    • Homelessness support
      • Homelessness prevention
      • Sunderland homeless Move On
    • Employment support
      • Employability support for businesses
      • Tees Valley Move Forward
      • JobsPlus
    • Domestic abuse support
      • Domestic abuse service
      • Stone Meadow House, Durham
    • Mental health support
    • Support for ex-offenders
      • Resettle North East
      • Future Steps
  • Get involved
    • Your Voice
    • Customer consultations
    • Customer involvement framework
      • Involvement activity reports
    • Hear from involved customers
    • Community Fund
  • News
  • About us
    • Strategy, vision and values
    • Governance
      • Gender pay gap report
    • Investor relations
      • Investor reports and financial statements
      • Investor contacts
    • How we are performing
      • Delivering our business strategy
      • Value for money
      • Financial statements
      • Annual report for customers
      • Service standards
      • Tenant Satisfaction Measures
      • Complaint handling code self-assessment and annual report
    • Our policies
    • Procurement
    • Wayleaves, Easements, Permits to Work and Adaptations
    • Environmental sustainability
    • Social investment and sustainability
    • Board directors
      • Thirteen Homes Board
    • Committee Members
    • Leadership team
  • Jobs
    • Benefits package
    • Working for Thirteen
    • Our area
    • Hear from our staff
    • Apprenticeships at Thirteen
  • Contact us
    • Touchpoint stores
      • Mobile Touchpoint
    • Compliments and complaints
  • Find a home
    • Homes for rent
      • Specialist homes
      • Swap your home
    • Buy a home
      • Shared ownership
        • Staircasing
        • Selling your Shared Ownership Property
      • Right to Buy
    • Homes in development
      • Middlesbrough
        • Hillside Gardens
        • Kedward
        • Union Village
      • Stockton-on-Tees
        • Westdale
      • Hartlepool
      • Redcar and Cleveland
      • Darlington
      • Kirklees
      • Durham
      • Northumberland
      • North Yorkshire
      • Sunderland
      • Tyneside
      • Developments recently completed
  • Customers
    • Welcome to Thirteen
    • Frequently Asked Questions
    • My Thirteen site
    • Paying rent and charges
      • Help to pay the rent
      • Payment card request
      • Request a rent statement
      • Service charges
    • Report it
      • Home repairs and maintenance
        • Damp, mould, and condensation
          • Report damp and mould
        • Emergency repairs
        • Gas servicing in your home
        • Home repair responsibilities
        • Maintaining your home
          • Preventing pests in your home
        • Repair response times
        • Self-help videos
        • Customer appointments
      • Anti-social behaviour
        • Report ASB
        • Anti-social behaviour process
        • Anti-social behaviour actions
        • Hate crime
      • Flytipping
    • Find out
      • Right to rent
      • My housing services or living well co-ordinator
        • Estate walkabouts
        • Neighbourhood drop in sessions
      • Planned maintenance
        • Upcoming maintenance
        • The investment process
          • Electrical rewire
        • Personalising your home
        • Maintaining our grounds
          • Tree maintenance
      • Appeals
      • About your tenancy
        • Moving into your new home
        • Thinking of moving
      • Contents insurance
    • Building safety
      • Customer engagement strategies
      • Fire safety
        • Fire door safety inspections
        • High rise sprinkler systems
        • Home safety advice
          • E-bikes and e-scooters fire safety guidance
    • Advice and support
      • Get prepared for winter
      • Cost of living support
        • Support available to you from Thirteen
        • Support available to you from others
        • Furniture support scheme
      • Managing your money and benefits
        • Benefits calculator
        • Hardship grants search
        • Loan sharks
      • Energy advice
    • Regeneration and communities
    • Leaseholders and shared ownership
      • Leaseholder and shared owner information
      • Leasehold property alterations
  • Services
    • Housing for vulnerable and older people
      • Extra care
      • Sheltered accomodation
      • Extra care and sheltered schemes
        • Extra care and sheltered in Hartlepool
        • Extra care and sheltered in Middlesbrough
        • Extra care and sheltered in Stockton
        • Extra care and sheltered outside Teesside
        • Chinese elders housing
      • Complex needs housing
      • Home adaptations and re-housing
    • Care and support
      • Support for young people
        • Shared properties, Middlesbrough
        • Move in Move on, Middlesbrough
      • Support for families
        • Homeless families, Middlesbrough
        • Resettlement Service, Redcar
        • Young people support, Anna Court, Hartlepool
        • Young parents, School View in Durham
        • Young parents, Coney Avenue, Bishop Auckland
      • Support for tenants
    • Homelessness support
      • Homelessness prevention
      • Sunderland homeless Move On
    • Employment support
      • Employability support for businesses
      • Tees Valley Move Forward
      • JobsPlus
    • Domestic abuse support
      • Domestic abuse service
      • Stone Meadow House, Durham
    • Mental health support
    • Support for ex-offenders
      • Resettle North East
      • Future Steps
  • Get involved
    • Your Voice
    • Customer consultations
    • Customer involvement framework
      • Involvement activity reports
    • Hear from involved customers
    • Community Fund
  • News
  • About us
    • Strategy, vision and values
    • Governance
      • Gender pay gap report
    • Investor relations
      • Investor reports and financial statements
      • Investor contacts
    • How we are performing
      • Delivering our business strategy
      • Value for money
      • Financial statements
      • Annual report for customers
      • Service standards
      • Tenant Satisfaction Measures
      • Complaint handling code self-assessment and annual report
    • Our policies
    • Procurement
    • Wayleaves, Easements, Permits to Work and Adaptations
    • Environmental sustainability
    • Social investment and sustainability
    • Board directors
      • Thirteen Homes Board
    • Committee Members
    • Leadership team
  • Jobs
    • Benefits package
    • Working for Thirteen
    • Our area
    • Hear from our staff
    • Apprenticeships at Thirteen
  • Contact us
    • Touchpoint stores
      • Mobile Touchpoint
    • Compliments and complaints

Services for all

Thirteen provides a wide range of services that everyone - including customers and non-customers - can access.

Find out more about the services that everyone can use, including:

  • Supported living
    Sheltered accommodation, extra care, aids and adaptations.
  • Employment support
    Jobs and training for people; support for businesses.
  • Anti-social behaviour
    Report and find help about anti-social behaviour.
  • Care and support
    Young people, families, ex-offenders, tenants and domestic abuse.
  • Homelessness prevention
    Help and advice.
  • Support for ex-offenders
    Custodial and community support.
  • Housing for vulnerable and older people
    • Extra care
    • Sheltered accomodation
    • Extra care and sheltered schemes
      • Extra care and sheltered in Hartlepool
      • Extra care and sheltered in Middlesbrough
      • Extra care and sheltered in Stockton
      • Extra care and sheltered outside Teesside
      • Chinese elders housing
    • Complex needs housing
    • Home adaptations and re-housing
  • Care and support
    • Support for young people
      • Shared properties, Middlesbrough
      • Move in Move on, Middlesbrough
    • Support for families
      • Homeless families, Middlesbrough
      • Resettlement Service, Redcar
      • Young people support, Anna Court, Hartlepool
      • Young parents, School View in Durham
      • Young parents, Coney Avenue, Bishop Auckland
    • Support for tenants
  • Homelessness support
    • Homelessness prevention
    • Sunderland homeless Move On
  • Employment support
    • Employability support for businesses
    • Tees Valley Move Forward
    • JobsPlus
  • Domestic abuse support
    • Domestic abuse service
    • Stone Meadow House, Durham
  • Mental health support
  • Support for ex-offenders
    • Resettle North East
    • Future Steps
  • Self service website
  • News
  • About us
  • Accessibility statement
  • Privacy & Cookies
  • Data Subject Access Request
  • Procurement
  • Board Directors' portal
  • iTrent
  • Webmail
  • CAG

My Thirteen

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Report a repair

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Thirteen Housing Group
Registered Office:
2 Hudson Quay
Windward Way
Middlesbrough
TS2 1QG

Registered society under the Co-operative and Community Benefit Societies Act 2014
Register no. 7522

  • Investors in People - Gold
  • Customer Service Excellence
  • Together with Tenants Official Adopter
  • LRQA approval mark
  • Cyber Essentials Plus
  • SGS System Certification